Studfield Fish & Chips

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Service
TakeawayDeliveryFamily-friendly
Accessibility
Wheelchair accessibleFree parking
Known for
DeliveryTakeawayQuick biteKids' menuGood for solo diningWheelchair accessibleCard & contactless paymentsFree parking

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8 Reviews on “Studfield Fish & Chips”

Overall rating
  • Google Review

    Studfield Fish & Chips
    Review Update 9/5/2021

    It’s Mother’s Day. My wife and I make an excuse to have fish and chips instead of Chinese meal, and after all, most restaurants are packed, and I still don’t feel comfortable to dine in with many others in confined shops.

    The Chinese lady owner speaks English much better than before. She gives away a can of free drink for most orders, because of Mother’s Day. I have a few chicken nuggets instead.

    It is quite a busy evening and I hope they continue to do well.
    _______________________________________

    Review on 6/1/2021

    Out of the blue, I yearned for fish & chips instead of noodles for lunch. I wanted to try one from a shop that I had not bought from before.

    Turning to Google, I found Studfield Fish & Chips and Charcoal Souvlaki in Studfield Shopping Centre. Some recent reviews of the business and the owner operators were rather unfavourable. That became an impetus for me to pay a visit.

    The shop sign distinctly shows Studfield Fish & Chips. It is situated somewhere near the middle, among a row shops in the small Studfield Shopping Centre.

    There is plenty of parking – 2-hr parking at the front, and all day parking near by.

    The shop is not for dining in. With Covid restrictions still not fully removed, the owners purchased a couple of tables and benches for customers to sit outside and enjoy the food while it is still hot.

    I managed to find out more about the shop from the owners, a couple migrated to Australia less than two years ago. With no prior experience in running a fish and chips business, and very limited English, they were so brave in taking over and running the business about a year ago.

    When I entered the shop, I was quite impressed with the the gleaming stainless steel cooking facilities. The husband proudly showed me a Certificate of Compliance to prove that the ducts and range-hood were professionally cleaned the day before.

    Over the front counter were five red boards, with prices written in white. The prices were very reasonable. In fact they are cheaper than what I can get from my neighbourhood fish and chip shops. In addition, the prices of the various fried fish are the same. Normally, I pay more for Butter Fish than Flake or Blue Grenadier.

    After placing the order, I had a more detailed look at the shop. It had a rotisserie with a roll of meat over a bed of charcoal. As a new customer, I would not have known that Souvlaki was available, because the rotisserie was not visible from the front counter. A Donut promotional poster was stuck on the glass of the baine-marie, blocking the view of the rotisserie. I advised the owner consider removing the poster, which could possibly help to improve sales of the souvlaki.

    I also found out as daily Specials that Chicken Schnitzel Burger an Hamburger the lot were also available.

    My wife and I sat outside and enjoyed the Butter Fish, and Blue Grenadier. In addition, the “meal” also included a generous serve of chips and two potato cakes. The Butter Fish was as tasty as I expected. It was a rather big piece and very succulent indeed.

    The shop was busier than some other food outlets in the shopping strip. I had an opportunity to observe how the owners handled the customers. They had no idea that I would be writing a review, and therefore it was like “what I see, what I get”. The lady wearing glasses is the female owner who served at the counter. She had a smile while taking orders from the customers.

    The owners come from non-English background. I do admire their courage and determination to take up the challenge in running such a business, which requires fact-to-face communication with customers, either on-site or over phone-in, in English.

    I shall check on the owners and the quality of the food again one day to give a follow up review.

  • Google Review

    Portions were HUGE. The batter was light and crispy and the fish were still moist. We almost over-ordered but the staff was kind enough to advise us on the portion to get.

  • Google Review

    Food is excellent, got the combo with butter fish, fries, a potato cake, a dim sim, and some fries, with a drink. Also got some onion rings in the side. Owner was very nice, as a Chinese speaker, we had a wonderful time just talking and stuff. Definitely would recommend. Portions were also decent, and was kind enough to give me an extra potato cake

  • Google Review

    I live locally and often visit this store to buy fish and chips for a home care client who also lives nearby. While the male owner is generally polite, he never seems particularly enthusiastic or welcoming. The customer service is very average at best.

    What really puts me off, however, is the attitude of one of a young female staff members (often wearing heavy makeup). Every time I’ve been served by her, I’ve felt very uncomfortable—as if I’m not welcome there at all. She doesn’t greet customers, doesn’t smile, doesn’t say thank you, and doesn’t let you know how long your order will take. It’s just a cold “What do you want?” and that’s it. It creates an unfriendly and uninviting atmosphere.

    I don’t particularly enjoy coming to this store, but I’ve continued to go there almost once a week because there aren’t many other options nearby and my client likes fish and chips. Still, I really hope they take customer service more seriously in the future, as good food should be paired with respectful, friendly service—especially in a small local business.

  • Google Review

    Ordered flake, chips & 2 potato cakes, when i got there nothing was ready, I saw him putting cooked fish back in the oil and potato cakes the same.
    When i got home i was unsure whether to eat the fish, the chips were very good, the two potato cakes i ordered were over cooked, he had thrown in a 3rd potato cake that was severely over cooked and had probably been sitting above the oil all day, I have been going there for a year, will never be going back as this is not the first time the food has been crap.

  • Google Review

    Have been here a few times now and they’ll tell you 15 minutes on the phone, but is more like 50.

    Today was the worst I’ve had, arrived at the time they said it would be ready and lo and behold – not ready. Sat in the store for a further half an hour only to find that my order has been sitting in the warmer the whole time and thought it wasn’t ready because one lady cooking was sticking different parts of the order in different places to the guy!

    Most of the family felt sick after eating the food, clearly have poor food handling practices. I won’t be back.

  • Google Review

    I just ordered 3 potato cakes. Besides being very small they were dripping in oil. Inedible and straight to the bin.

  • Google Review

    I got a lamb souvlaki and it was not off the spit but little cubes of rubbery lamb and the garlic sauce was runny, worst souvlaki have ever had. The potato cake was over cooked and dripping in oil. The fish bites and dim sims were ok

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